Installation related and general questions
type of motherboard, DRAM, and Video card would best be used
to delete and clean up all GeoVision files from previous installation?
I start up the GeoVision application, I get an error message "Cannot
find keypro". How to correct this?
installation, there is a warning message on "Indeo CODEC
missing". I have a new computer with Windows XP SP1 new
version. How can I resolve this?
GeoVision card beeps constantly, but seems that the camera
and card work fine. What can I do?
I record video on the second drive if the first one is not
do I set up an advanced multi-time frame schedule?
the screen shows an "Error 100065" message when the
software loads but everything seems to be working just fine.
Browser does not "pick up" or display any picture,
even if we FTP them separately. Why?
GeoVision card installed OK, but I cannot see video on screen.
see a "pink screen", or my monitor video gets scrambled
in some camera layout modes. What is the problem?
PTZ camera and i/o related
can I connect and install GV-io Hardware?
type of PTZ (Pan-Tilt-Zoom)camera will GeoVision support, and
can I install PTZ to GV-io for remote camera control?
are the recommended modem models to use with GeoVision?
do I do when a system cannot dial through the phone?
are the ports used by GeoVision servers and software? I need
this information to configure my router.
my network supplier blocks port 80, how can I go around to
can I get to see GeoVision video over the internet from remote
using static or dynamic IP?
IP is changing (Dynamic IP) all the time. How can I make use
of GVIP/DMIP to view my GeoVision server from remote?
can view JPEG videos from remote, but when I tried to view
mpeg4 format video,
the html page comes up, but no video can pass through. How can
I resolve this?
GeoVision server is in my local area network and I have a router
and firewall to the internet.
How can I set the server up such that it can be viewed from the
LAN as well as from outside?
configuration was completed as above, but the webcam does not
show up through the browser.
750, 800, 900, 1000 cards, if installed onto motherboards with
VIA chipsets, will generate unstable clocking. These models use
the "Hint" chip set for PCI bus control, and this Intel
Hint chip set conflicts with VIA chip set. Therefore, please
avoid using motherboards with VIA chipsets. Intel chipsets, SIS,
and lots of other brand names are good. GV250 or GV600 do not
have HINT chip sets, therefore, they are OK with VIA chip set
DRAM is another factor that affects the performance of the card. We suggest
using SDRAM, if not, then use DDR RAM or RAMBUS RAM.
We recommend any AGP video cards that supports DirectX 9.0 and above. The
Intel 845G/845GL has on board VGA function that cannot support overlay display
mode. If you plan to install our GV-DSP card (Real-time display card), or
to use the full screen video mode (display videos from cameras only) on the
Intel 845G chipset motherboard, then you can't see the image on screen. You
can get around to this by installing an Direct X version 9.0 and above VGA
card on the AGP slot.
As for CPU, you can use Intel, AMD, Celeron, etc.
find and delete the following files from your Hard Disk prior
to installing the new hardware:
- oem*.inf and oem*.pnf . These files come in pairs. To make
sure you delete the right ones, please open up these files with
note pad to check and delete those that are for Geovision.
- bt*.* (for versions 4.3 s/w)
problem comes up if the installed software drivers were wrong
or the motherboard not compatible.
uses the "BT878" chip
set that is used by lots of other DVR card; or video card with
If your computer has those cards installed previously, Windows
most likely would erroneously assigned the wrong driver to GeoVision.
In that case, please re-install the appropriate drivers from
the GeoVision CD-ROM and your problem will go away. If this does
not work for you, then, follow the next step.
- GV800 drivers for version 2.0 hardware and version 5.3 should
There will only be three audio and three video drivers similar to the above
for GV750, two of each for GV650, one of each for GV600, GV250, GV150.
When you look into the details of the audio and video drivers,
you should get the attached:
Please make sure that your audio driver is at version 2,1,0,0 or later (for
version 5.4 it should be 4,1,4,1 or later) and the video version is 2,1,6,6
or later, (for version 5.3 it should be 2,1,9,4 or later, for version 5.4
it should be 2,2,2,2 or later).
If you cannot get the above drivers installed, there must be some older versions
of software in your computer that you need to delete.
Following are steps to uninstall old drivers from your computer:
If going through the above procedure does not help you, then,
your computer motherboard may not be compatible with GeoVision.
Please check FAQ question 1.0 on motherboard compatibility list.
all GeoVision application software using "un-install".
- Go to Windows Explorer, find and delete the followings: gv*.*,
agv*.* , geo*.* and also oem*.inf, oem*.pnf. Be careful when
you delete oem*.inf and oem*.pnf files. Open up the oem*.inf
file with notepad, and see if those files are for GeoVision.
Delete those and the corresponding oem*.pnf file that are for
- Take the GeoVision card out; turn on the computer once without
the card. Double check if there are other video capturing devices
in the computer, especially those that usually comes with the
video card (such as ATI, Matrox...) Un-install those capture
devices and software away.
- Install GeoVision and turn on the computer. If you have deleted
all pertaining files, when Windows start up, it will advise
you that a new hardware is found and will ASK you where to
look for the driver. (***If the computer automatically assign
a driver for you, be very careful: that means some old files
are not erased yet, or some other BT878 related capture devices
are still in the computer, and there are chances that the computer
assigns the wrong driver for you. In that case, go back to
steps 2 and 3 again. ***) Direct the computer to the GeoVision
software CD, driver folder, and make sure you point towards
the right driver, based on model no. (e.g. GV250, GV800, GV600)
and hardware version.
(In most cases, if you buy from us after April 2002, the card will have
version 2 label on it). Verson2 drivers are:
GV600: You should have two devices for 600: one for audio using the driver
with "A" on it, one for video using the driver with "V" on
it. The drivers are GV600_4A.inf and GV600_4V.inf for 600 4 port card,
GV600V2A.inf and GV600V2V.inf for other 600 cards.
GV650: You should have 4 devices for 650: 2 for audio using the driver
with "A" on it, 2 for video using the driver with "V" on
it. The 4 drivers are GV650A.inf and GV650V.inf for video.
GV750: You should have 6 devices for 750: 3 for audio using the driver
with "A" on it, 3 for video using the driver with "V" on
it. The 6 drivers are GV750A.inf and GV750V.inf for video.
GV800: You should have 8 devices for 800: 4 for audio using the driver
with "A" on it, 4 for video using the driver with "V" on
it. The 8 drivers are GV800_4A.inf and GV800_4V.inf for 800 4 port audio
and video respectively, and GV800V2A.inf and GV800V2V.inf for all other
GV900: as above, 16 device drivers, 8 for audio and 8 for video.
GV1000:as above, 32 device drivers, 16 for audio and 16 for video.
Upon complete installation, please go to device manager and you will
find the audio driver version being 4,1,4,1 or later and video driver
to be 2,2,2,2 or later.
the September 2002 update to Windows XP (known as Service Pack
1), Microsoft is no longer distributing any version of the Indeo
codecs with its operating system. This only affects users with
new PCs that are shipping with Windows XP Service Pack 1, or
clean installs of Windows XP SP1 on an older system. Installation
upgrades of SP1 and the use of Windows Update does not remove
existing Indeo codecs from your system.
However, if you select to save as MPEG 4, it would be OK.
Wavelet (Intel Indeo) CODEC:
GV-Series system is running, the system will automatically detect
video source functionality and availability. If there are no
video source plugged to the card, then the system will send out
a beeping warning sound.
To avoid these beeping sound you may go to camera Start/Close
/ Audio Install", and disable image channel for the unused channels.
Please refer to the manual for more detail.
there are multiple disks you've selected to record the data,
once the first drive free space becomes
less than 500MB, then the recording will jump to the next one, and the next
one, and so on. If the second doesn't exist,
then the program will start to recycle in FIFO(First In First Out)sequence.
time you run the GV application it'll send a code to detect the
network status if one of the network server is enable. If your
GV-system is not connected to the network then it will show "Send
()Em Err code=10065" message. This message is already taken
away in version 5.1.
you are using Internet Explorer or Netscape Navigator, make sure
capability on your browser is enabled. If you are not using either of the
make sure the GeoVision camera input ports are "activated" and "show" is
checked on the GeoVision software. Please make sure that the
first two ports are connected with active video. Then, you can
connect other ports at random. If the first port is not connected,
you might not be able to view video from other ports at all.
If the second port is not connected, it might take longer time
to view videos from even numbered ports, i.e. ports 4,6,8,10,
etc. However, once you are able to view the video on any ports,
they will act "normal" from there onwards. Motion detect
works immediate and fine.
Other things to check are:
- if the card is GV650 or 750 or 800, please make sure the motherboard
does not have VIA chip set,
- please check your video card compatibility, as on FAQ2.2,
- please make sure your video input is strong enough. Try with
a VCR or Camcorder,
- please check your camera to see if there is any need for adjustment
and alignment, and that there is power to the camera,
- if you are using the new GV600 card (hardware version 2.08
or 2.08A and later), please use version 5.301 or later software.
- if your computer uses hyperthread function, please use version
5.302 or later software.
you disable the "Enable full screen mode" feature in
the configuration manual, your video should be OK. In order to
use the full screen mode (display videos from cameras only, no
hot buttons), we recommend you choice of any AGP video cards
that supports DirectX 8.0 and above.
If you are using on board video chip, they cannot support overlay display
mode. You can get around to this by installing an DirectX version 9.0 and
above VGA card on the AGP slot.
supports the following PTZ cameras:
- Canon VC-C3, VC-C4
- Pelco (Spectra series) / P or D-protocol
- Ademco (Jupiter)
- Lilin (PIH-7000, 7600, 7625)
- DiGiDome (DOH-240)
- DynaColor (D7720, D7722)
- Panasonic (WV-CS850, CS854)
- Sony (EVI-D100 D100T)
- Kalatel Dome *use KTD-312 and KTD-410 Converter as RS232 to
- Mintron (54G2AHN/P)
- Samsung SDC-1600
- Sensormatic ultra IV
- PTZ for I/O
You can install these cameras to the GV-net using the following
- Connect the PTZ camera
- Select PTZ dome device by using [PT Speed] drop down menu,
then, click activate option. Please make sure that the baud rate
and camera address is right. If you have more than one PTZ dome
installed, then, each one should be activated individually.
- Start PTZ control panel and use the [addr:] drop down menu
to select different PTZ dome you wish to control:
question is specifically asked by customers in USA. While GeoVision
support most of the major modem manufactures (with ROCKWELL, ZyXel, Lucent
chipest), there are many other models that the customer can choose from market.
models have been reported also working well with GeoVison system.
External Models that handles hot line alert
Use ZyXel or Luncent chip set
- Smartlink modems by Archtek.com.tw (www.microbytes.com)
- ZyXel Omni 56K Modem
- Lemel MD-56K Modem
- Apollo External Fax Modem (Computer Assosiates)
- Aztech 56K External Modem
- DSI (Digicon Systems) DI3635-1 with Creative Modem
- DSI (Digicon Systems) DI5655-1 with Creative Modem
- Pine Group FM-3711 Modem
- Rockwell 6793 PCI Modem
- Triplex Spade2 Dual Mode Modem card (PCI card)
External, Modem to Modem
- Genuine Dragon-FU V1.2
- Lemel md-56k_modem
- Zyxel omni 56K
- Apollo Fax modem 56K
- Aztech 56K External modem
- Lemel 56K PCI modem
- Garnet 56K PCI modem
- Triplex Spade 2 Dual Mode PCI modem
- Pragmatic PCI modem
- GVC F2000 PCI modem
- Synnex Ham 56K PCI modem
modems as recomended in answer 4.1.
default ports used by GeoVision software are:
- TCP server: 3550
- Multicast server (220.127.116.11 to 18.104.22.168): 3650
- Broadcast server:6009
- Active Server for GeoCenter: 20001
- HTTP for webcam: 80
- FTP for webcam: 21
- Video server for webcam: 4550
- Video output for webcam: 5550
- Audio output for webcam: 6550
- RPB server for remote playback: 5066
- NOTE: all port types are TCP.
example, if you want to use webcam, you have to open up ports
21, 80, 4550, 5550,
You can re-assign any of the above ports.
cable and DSL service providers block out port 80 on end-users.
The reason is, they charge a low monthly rate for end-users who
do not host web pages (less traffic), and charge higher rates
for ISP web hosting (higher traffic). To make sure end-users
will not host web sites, they block port 80.
If you want to start up the web cam server with GeoVision, 80 would be the
default port. The first step is to contact your DSL or cable modem supplier
to see if they would open up port 80 for you. If they do not allow that,
go to GeoVision webcam server and assign a different port that is NOT blocked:
e.g. port 81.
When you call from remote, key in the address of your server and append with
:81 For example, if your external address is 123.456.789.001, you type onto
the web browser as 123.456.789.001:81 . In this way, you can get around to
the blocked port 80 problem.
There is a web site that can check your IP address and to "sniff out" all
the opened ports under this IP. All you need is to start up your Geovision
with the necessary network server (IP, multicast, webcast etc.) then, log
onto http://myserver.org/portscan.asp . This web site will scan your IP ports
and will advise which ones are opened. It will also advise you of your IP
are three scenarios for troubleshooting:
- For static IP address users: Most likely, you have full control
of your router and firewall that are connected to the internet.
All you need is to set up your router ports according to FAQ#12,
log-on from remote with a JAVA enabled browser using your static
IP address, and you will be able to see your jpeg or mpeg4
- For "fairly stable" dynamic IP address users: Most
likely,you are using a cable modem or DSL. They are usually
set up as if you are on a local network (your neighbors share
the network). IP address changes only when routers are re-configured
(typically when they add new subscribers.) This network has
gateway and firewall to the Internet. Under this environment,
you can call your network supplier and ask them to open up
the ports as listed on FAQ#12. Moreover, you would have to
be sure that you have tested your "dynamic IP address" to
be correct. Then, you can try to connect from outside of
your LAN using an JAVA enabled browser. If you have problems
using a JAVA enabled browser to view the video, please trouble
shoot following these steps:
- Log onto the demo page from Geovision. Make sure you can
see the video using JPEG and mpeg4. This verifies your browser
works OK. (The Geovision demo site is on all of our Geovision
web pages, their office hours are 12 hours ahead of Eastern
time. So, try them in the evenings.)
your IP address is NOT correct, you will get the message "IP
address not found". Check with your network provider
the right gateway and IP address.
- If your IP is correct but your http port 80 is not opened,
then, you will get a blank html page. Verify with your network
provider to see if http port 80 is opened for transmission.
If not, check on FAQ#5.1.
- If you can see JPEG videos but not mpeg4 videos, and that
you have verified that all necessary ports are opened, please
check with FAQ#5.4. You would have to install a router with
users where their dynamic IP address changes every time you
log on: You would have
to check with
your network supplier
whether they would open up the appropriate ports for you as
in FAQ#5.0. Then, install a router and direct all necessary
ports on FAQ#5.0 towards your GeoVision server. Use the DMIP
(GVIP) service as listed in FAQ#5.3 (on the GeoVision manual),
or subscribe to services like "www.no-IP.com" or
e-mail to email@example.com where they can get around to the
dynamic IP problem for you. Easytek, GeoVision and no-IP.com
put a sub-routine in your computer to check you IP address.
Once it gets changed, it will send the changed message to their
web page. They will track the change for you. Prior to log
in, you check with GeoVision on your most current address.
No-IP.com and Easytek would also provide you with a domain
name type of web linkage, such as Easytek.net/yourcompany'sname
so that that it will route you to the desired IP address.
you can view GeoVision JPEG videos across the web, but not mpeg4
- Log onto the demo page from Geovision. Make sure you can
see the video using JPEG and mpeg4. This verifies that your
browser works OK. (The Geovision demo site is on all of our
Geovision web pages, their office hours are 12 hours ahead
of Eastern time, so, try it in the evenings.)
- Please set up a port for the NAT (Network Address Translation).
Lets assume that you have set up:
- External IP address: 22.214.171.124 (Router or NAT IP address)
- Internal IP address: 192.168.0.20 (your PC IP address,
it can be something like 10.0.0.20)
- Http port: 81 (for the NAT)
- Video server port: 4551
- Video output port: 5551
Htm address and NAT addresses are required for different functions:
- To set up NAT address, please do the following:
- Assign port 81 on the router as in this diagram. Note:
ports 80, 4550 and 5550 are assigned to local IP address
126.96.36.199 and ports 81, 4551, 5551 are assigned to 192.168.0.160.
- Set Webcam http to be 81 in GeoVision
- Set Webcam Video Server port and Video Output port to be
4551 and 5551 respectively. Set NAT IP address, in this case
- After all setup is done, then use Web Browser (JAVA enabled)
to connect, in this case, to 188.8.131.52:81.
configuration was completed as above, but the webcam does not
show up through the browser:
- Please reset your router. Some router will not take new configuration
till they are powered off, wait for twenty seconds, and power
turn off GeoVision application, and turn it on again. Enable
webcam server and
ports, IP settings. You
may have to "autofind" your gateway IP address again
to ensure things are OK.
you browser to see if it works OK. The best way is to double
check with GeoVision's
server at www.geovision.com.tw
using "1111" as Logon ID and password. Another method
is to check your browser webcam plug-in. Go to Explorer, please
make sure it is version 5.5 and above, select "TOOL" menu,
select "INTERNET OPTIONS", select "SETTINGS" button,
and select "VIEW OBJECTS". Remove "WebcamX" or "LiveX
control" plug-in and close all the Windows. Restart your
Internet Browser again, and start up web cam. This will force
the system to reload the latest version of "LiveX(184.108.40.206)Control" plug-in.